What are my rights under the Distance Selling Regulations? If you are contracting with us as a consumer, you have the right to cancel your contract at any time within 7 working days of receipt of the goods you ordered. In this case, you will receive a full refund of the price paid for the goods, in accordance with our refunds policy. To cancel a contract, you must inform us in writing and return the product(s) to us immediately, in the same condition in which you received it, and at your own cost and risk. We guarantee your satisfaction. All of our products are covered by our 30 day no quibble returns policy, if you return the product in its original packaging unused, and in pristine condition. Our 30 day no quibble returns policy comes into effect one day after the customer has received the goods. Please include a note with your name, address, telephone number, receipt, and reason for return. We will process your exchange/refund as soon as we receive. Please note we are only able to refund postage for faulty or defective goods. If it is less than 30 days since you recieved the goods, fill out this form and send it, along with the product, back to us. If possible, please let us know why you are returning the items to help us inprove our service. In addition, we can process your refund, credit or replacement quicker if you email sales@summits.co.uk with a brief summary of what you are returning and why. Download form for 30 Day Guarantee returns You may need a PDF reader such as Adobe Acrobat Reader to open this form. If you don't already have this, it can be freely downloaded here You are entitled to reject the goods and receive a full refund if the goods: - Are faulty - Are not of satisfactory quality - Do not match how they were described - Are different to the ones ordered. It may require testing to verify a faulty goods claim before a refund is possible; in this case the retailer has a "reasonable period of time" to asses the situation. If you have genuine returns claim you are entitled to a full refund, a repair or a replacement. You are also entitled to be refunded for any postage costs incurred. Download form for Damaged or Incorrect item returns You may need a PDF reader such as Adobe Acrobat Reader to open this form. If you don't already have this, it can be freely downloaded here |
